Target Drive is Not Showing Up

If you have plugged in your target drive and it is not appearing in your computer here are some things to try.

• Mac and Windows use different file systems. The Windows file system can be read on a Mac, but you can not write to a Windows drive from a Mac. Using a Windows Formatted Drive on Mac  The Mac file system will not work at all on a Windows system without some third party software. Using a Mac Formatted Drive on Windows  Your Target drive has been returned to you in the same format that the recovery was for, so if this was a Mac recovery then your drive was formatted for Mac unless you specifically requested it be a different format. If you received a Mac formatted drive and you are trying to read the contents on a Windows computer it will not work. Please find a Mac computer to look at your data with.

• If your target drive was an internal drive and you are trying to connect the drive using a USB adapter cable, we have found these devices to be unreliable. Even if the adapter works fine with other drives they are not 100% reliable on all drives. If possible put the drive directly into a desktop computer as a secondary drive. If that is not possible try putting the drive into an external enclosure. If none of that works then please call DriveSavers at 800-609-2301 to see about getting your data put onto an external target drive.

• If your target drive is a WD Encrypted drive purchased from DriveSavers refer to one of these pages. WD Encrypted on Windows or WD Encrypted on Mac.