Additional Information
and Troubleshooting

IMPORTANT: Please ignore manufacturer instructions you may find inside the target drive’s packaging regarding the target device. Following those instructions can result in deleting all of your recovered data.

Your target device has been configured to work with the same type of computer as the original storage device (for example: Windows/PC or Mac/Apple), unless you have requested otherwise.

These are some common situations that you may experience when trying to connect your target drive to your computer.

Clicking Target Drive
Target Drive is Not Showing Up
Accessing WD Encrypted Target - Windows
Accessing WD Encrypted Target - Mac
Removing or Changing Password on WD Encrypted Target
Can't Copy to a New Drive On Mac
Problem with Drive - Scan to Fix it

Using a Mac Formatted Drive on Windows
Using a Windows Formatted Drive on Mac
Using exFAT with Windows XP
Long File Name and Other Copy Issues - Windows
Manufacturer Contact Information
Retrieving your Bitlocker Key

Additional Informationand Troubleshooting

Additional Information
and Troubleshooting